For service operations, 4-hour appointment windows are a recipe for disaster.
Scheduling & Routing – Today’s consumer, with all the power to replace you, expects products and services to be delivered on-time with a qualified technician who has the right information at hand.
Technicians in the field are clamoring for better appointments, schedules and documentation so they can keep their customers happy and get home at a reasonable hour.
Operations managers are looking for ways to make their field staff more productive, increase revenue, provide a seamless customer experience and drive down costs.
Field Squared equips your team with software tailored to your company’s workflow. Including:
> Drag & Drop Job Scheduling
> Multiple views onto your scheduled jobs and backlog of work for prioritization, sorting and planning
> View actual and planned routes
> Match jobs to worker skills
> Optimize routes and team allocation
> Real-time job status (including color coding of jobs)
> Map your team’s progress throughout the day
> Automatic time tracking, time sheets, accounting and invoicing
> GPS for directions and mapping
> Emergency job dispatch based on tech proximity and schedule
> Send customers ETA of tech arrival times based on GPS and current traffic conditions
Field Squared is delivered in the cloud and is ideal for many industries like oil & gas, small utilities and munis, and field services businesses like HVAC, plumbing and repair companies.